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FREQUENTLY ASKED QUESTIONS

GET ANSWERS

Questions deserve answers, so here's a list of our most frequently asked questions and their respective answers. We cover everything from "Do these designs work with Wordpress?" to "Where do I host my site?" So dig in, friends and feel free to let us know if you have any further questions that didn't get answered here.
  • WHAT HAPPENS WHEN I BUY A PRODUCT?
    As soon as your payment has processed, you will be able to download your files immediately. Just go to your account, click the ‘downloads’ link to the left and all your purchases will be listed there, ready to download. For large products or Photoshop templates, you will download a PDF document. This will include a button link to Google Drive which will take you to your product. Please download your purchases within 3 months of purchase.
  • WHAT CURRENCY ARE YOUR PRICES LISTED IN AND HOW CAN I PAY?
    All prices shown are listed in USD. Payment can be made by Debit or Credit card using Stripe, or through a secure Paypal checkout.
  • WHAT IS YOUR REFUND POLICY?
    Due to the immediate, digital nature of the products sold at greenlotusdigital.com, I do not offer refunds or exchanges as digital items cannot be returned. Please read the product description carefully before you make a purchase and feel free to ask any questions beforehand.
  • WHY IS AN ITEM NO LONGER AVAILABLE TO DOWNLOAD FROM MY ACCOUNT?
    If a downloadable item is no longer showing in your account, it means the item is no longer available from Green Lotus Digital. I recommend to download your orders within 3 months of purchasing and keep your files in a safe place.
  • HOW DO I DOWNLOAD MY PURCHASE?
    If you purchased an item that isn’t listed as “Instant Download”, please make sure you have provided your email address associated with that purchase (for it to be sent to you).
  • DO THESE DESIGNS WORK WITH WORDPRESS?
    Our sites can only be used with Wix. Your Wix subscription includes hosting for both your site, store and blog, use of the software to customize and manage your site, and tech support along the way.
  • WHEN WILL I RECEIVE MY NEW WIX TEMPLATE?
    Within 48 hours! You will receive an email from Wix to the email address you provided at checkout. Once that email has been sent you have 3 days to accept the transfer or it will expire.
  • CAN I GET A NEW COPY OF THE TEMPLATE SENT TO ME? I NEED TO START OVER.
    You can revert to a previous saved version of your site with this tutorial here.
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